Ten Principles of an Effective Organization
My ten guiding principles:
- All of us are smarter than any of us.
- Listen. But . . .
- Listening is useless unless someone tells you what you need to know.
- Don‘t mind your own business.
- The people closest to the problem are most likely to know the solution.
- Talented people don‘t need much management; they just need to appreciate (and help shape!) strategic priorities.
- Situational authority beats hierarchy.
- Always look for causes; never look for blame.
- Never fear making mistakes. Anyone who does not make mistakes is just rearranging furniture.
- The only unforgivable sin is being unforgiving.
I believe these are the keys to building an organization where there is mutual trust, where each person respects their fellow workers and feels respected, where those with the responsibility for a task know they have the authority to do that task as best they know how. Only in such a climate can we take full advantage of all of our talents.